Reliance Travel Insurance Customer Care

Type of claim	Documents required	Procedure
Medical Accident & Sickness Expenses (Outside India)	Claim form Doctor’s report Original Admission / discharge card Original Bills / Receipts / Prescription Original X-ray reports / Pathological / Investigative reports Copy of passport / Visa with Entry & exit stamp	Please contact our Service Center at the number given in the annexure and obtain a Claim Form from them and fill in. It is necessary to obtain the attending physician’s signature on the Form. Please collect all bills / receipts / invoices Send all documents to our Service Centre at the address given below.
Loss of Baggage	Claim form Copies of Baggage Tags Copies of Correspondence with the Airline authorities / Others about loss of checked baggage Property Irregularity Report (obtained from Airline) Details of compensation received from Airlines / Other authorities, if any	Intimate the airline about your loss and lodge complaints Claim Form can be obtained from our Service Center. Fill in the Claim Form and send all documents to our Service centre at the address given below
Delay of Baggage	Claim form Copies of baggage tags Copies of Correspondence with the Airline authorities certifying about the delay Property Irregularity Report (obtained from Airline) Original bills / receipts / invoices pertaining to expenses incurred / purchases made during the delay period	Obtain confirmation of the delay from the airline Claim Form can be obtained from our Service Center. Fill in the Claim Form and send all documents to our Service centre at the address given below
Trip Delay/ Cancellation/ interruption/ missed connection	Claim Form Please attach confirmation from the airlines, clearly mentioning the scheduled arrival time and the actual arrival time Copies of Correspondence with the Airline authorities certifying about the delay If trip is cancelled or interrupted due to medical reasons then provide medical reports and doctors statement If trip is cancelled or interrupted due to employment reason, then termination letter from the company shall be submitted If due to other insured events, police report confirming the incident shall be submitted In case the cancellation or interruption is owing to the sickness, injury or death of a traveling companion, the original tickets of the insured and the traveling companion indicating travel to the same destination for the same dates needs to be submitted All the bills / receipts of reasonable additional expenses incurred and / or proof of cancellation charges levied by the carriers shall be submitted.	Claim Form can be obtained from our Service Center. Fill in the Claim Form and send all documents to our service centre at the address given above.
Loss of Passport	Copy of new passport Copy of previous passport (if available) Original bills / invoices of expenses incurred for obtaining a new passport Copy of FIR/ Police Report	File a complaint with the local police Contact with the Indian Embassy, where ever necessary Submit all documents to our Service centre at the address given above.
Personal Liability	Full statement of the facts in writing Witness statements Any other documents relevant to the incident, including Summons, Legal Notice etc. Any other information you would like to share with us	Inform our service provider immediately giving full details of the incident. Do not commit any benefit / compensation or enter into any agreement. Submit all documents to our Service centre at the address given above, along with a detailed statement
Hijack	Full statement of the events in writing Claim Form Airline correspondence (copy of Passenger List etc.) Copy of ticket/ Boarding Pass	Claim Form can be obtained from our Service Center. Fill in the Claim Form and send all documents to our Service centre at the address given above
Accidental Death & Dismemberment	Claim form Original Death Certificate, Copy of FIR / Police inquest report/Coroners report Copy of Post Mortem report. Dismemberment Case: Copy of treatment papers along with No. 1 &3 above	Collect all documents pertaining to the loss including correspondence with Carrier and send to our Service Centre at the address given below. Claim Form can be obtained from our Service Center.
Financial Emergency Assistance	Date of loss Copy of FIR / Police Report	File a complaint with the local police Submit all documents to our Service centre at the address given above, along with a detailed statement
Bail Bond	Provide the court order stipulating the required amount as bail bond Police report	File a complaint with the local police Contact with the Indian Embassy, where ever necessary. Submit all documents to our Service centre at the address given above, along with a detailed statement
Sponsor Protection	Provide medical reports, doctor’s statement giving the details of the sponsor and cause of death certificate of the sponsor Medical statements from relations / spouse will not be accepted	Inform our service provider immediately giving full details of the incident. Submit all documents to our Service centre at the address given above, along with a detailed statement
Compassionate Visit	Provide Medical reports and certificate from the doctor confirming hospitalization of the insured, reason of hospitalization and duration of hospitalization Doctor’s statement specifically stating the need for an attendant	Inform our service provider immediately giving full details of the incident. Submit all documents to our Service centre at the address given above, along with a detailed statement
Study Interruption	Provide Medical reports, statement from the treating doctor and eath certificate as a proof of the reason of study interruption Medical statements from relations or spouse will not be accepted Provide receipts of the university fees paid	Inform our service provider immediately giving full details of the incident. Submit all documents to our Service centre at the address given above, along with a detailed statement

Information required to initiate a claim

• Your Contact numbers
• Policy Number
• Name of Injured person
• Date & Time of Loss
• Location of loss
• Nature of accident ( if any)
• Nature of injury / sickness
• Place & contact details of insured.

In case of any requirement for emergency assistance whilst abroad, please contact the toll free helpline numbers given below

Originating Country	Dialed Number
USA	1 833 742 6673 (ITFS)
Canada	011+800-99441111
United Kingdom, Netherlands, Belgium, Italy, Norway, Poland, New Zealand, Portugal, Malaysia, China, Taiwan, Sweden, Austria, Czech Republic, Denmark, France, Hungary, Germany, Spain, Swizterland, South Africa, Argentina, Philippines	00+800-99441111
Singapore	00+1800-99441111
Australia	0011+800-99441111
Greece	86002038017 (ITFS)
Japan	001-010+800-99441111 and 010+800-99441111
Hong Kong	001+800-99441111 and 006+800-99441111
Thailand	001+800-99441111
Isreal	00+800-99441111 and 014+800-99441111
In case any country no. is not listed above then you may call (chargeable)	+91 22 67347843 and +91 22 67347844
Claims Tollfree Within India	1 800 209 5522
Claims Landline	+91 22 67347843 and +91 22 67347844
Claims Fax	+91 22 6734 7888

Procedure to file the claim documents

All claim documents as per the document checklist to be sent to the office of our service provider, Europ Assistance India Pvt. Ltd

Address: Claims Department
Europ Assistance India Pvt. Ltd.
C-301, Business Square, Andheri-Kurla Road,
Chakala,
Andheri (E),
Mumbai 400093
INDIA
TAT:

• On receipt of the intimation, claim form and document checklist will be sent within 24 hrs.
• Claim processing within 7 (seven) working days from the receipt of complete claim documents.

Note: Working days excludes, Saturday/ Sunday and all public holidays.