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Reliance student travel insurance

Reliance Travel Insurance Customer Care

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Reliance Travel Insurance
  • Document detailsClaims informationHelpline numbersClaims department
  • Document details

    Reliance Travel Insurance Claim Process

    Type of claim Documents required Procedure
    Medical Accident & Sickness Expenses (Outside India)
    • Claim form
    • Doctor’s report
    • Original Admission / discharge card
    • Original Bills / Receipts / Prescription
    • Original X-ray reports / Pathological / Investigative reports
    • Copy of passport / Visa with Entry & exit stamp
    • Please contact our Service Center at the number given in the annexure and obtain a Claim Form from them and fill in. It is necessary to obtain the attending physician’s signature on the Form.
    • Please collect all bills / receipts / invoices
    • Send all documents to our Service Centre at the address given below.
    Loss of Baggage
    • Claim form
    • Copies of Baggage Tags
    • Copies of Correspondence with the Airline authorities / Others about loss of checked baggage
    • Property Irregularity Report (obtained from Airline)
    • Details of compensation received from Airlines / Other authorities, if any
    • Intimate the airline about your loss and lodge complaints
    • Claim Form can be obtained from our Service Center.
    • Fill in the Claim Form and send all documents to our Service centre at the address given below
    Delay of Baggage
    • Claim form
    • Copies of baggage tags
    • Copies of Correspondence with the Airline authorities certifying about the delay
    • Property Irregularity Report (obtained from Airline)
    • Original bills / receipts / invoices pertaining to expenses incurred / purchases made during the delay period
    • Obtain confirmation of the delay from the airline
    • Claim Form can be obtained from our Service Center.
    • Fill in the Claim Form and send all documents to our Service centre at the address given below
    Trip Delay/ Cancellation/ interruption/ missed connection
    • Claim Form
    • Please attach confirmation from the airlines, clearly mentioning the scheduled arrival time and the actual arrival time
    • Copies of Correspondence with the Airline authorities certifying about the delay
    • If trip is cancelled or interrupted due to medical reasons then provide medical reports and doctors statement
    • If trip is cancelled or interrupted due to employment reason, then termination letter from the company shall be submitted
    • If due to other insured events, police report confirming the incident shall be submitted
    • In case the cancellation or interruption is owing to the sickness, injury or death of a traveling companion, the original tickets of the insured and the traveling companion indicating travel to the same destination for the same dates needs to be submitted
    • All the bills / receipts of reasonable additional expenses incurred and / or proof of cancellation charges levied by the carriers shall be submitted.
    • Claim Form can be obtained from our Service Center.
    • Fill in the Claim Form and send all documents to our service centre at the address given above.
    Loss of Passport
    • Copy of new passport
    • Copy of previous passport (if available)
    • Original bills / invoices of expenses incurred for obtaining a new passport
    • Copy of FIR/ Police Report
    • File a complaint with the local police
    • Contact with the Indian Embassy, where ever necessary
    • Submit all documents to our Service centre at the address given above.
    Personal Liability
    • Full statement of the facts in writing
    • Witness statements
    • Any other documents relevant to the incident, including Summons, Legal Notice etc.
    • Any other information you would like to share with us
    • Inform our service provider immediately giving full details of the incident.
    • Do not commit any benefit / compensation or enter into any agreement.
    • Submit all documents to our Service centre at the address given above, along with a detailed statement
    Hijack
    • Full statement of the events in writing
    • Claim Form
    • Airline correspondence (copy of Passenger List etc.)
    • Copy of ticket/ Boarding Pass
    • Claim Form can be obtained from our Service Center.
    • Fill in the Claim Form and send all documents to our Service centre at the address given above
    Accidental Death & Dismemberment
    • Claim form
    • Original Death Certificate,
    • Copy of FIR / Police inquest report/Coroners report
    • Copy of Post Mortem report.
    • Dismemberment Case:
      • Copy of treatment papers along with No. 1 &3 above
    • Collect all documents pertaining to the loss including correspondence with Carrier and send to our Service Centre at the address given below.
    • Claim Form can be obtained from our Service Center.
    Financial Emergency Assistance
    • Date of loss
    • Copy of FIR / Police Report
    • File a complaint with the local police
    • Submit all documents to our Service centre at the address given above, along with a detailed statement
    Bail Bond
    • Provide the court order stipulating the required amount as bail bond
    • Police report
    • File a complaint with the local police
    • Contact with the Indian Embassy, where ever necessary.
    • Submit all documents to our Service centre at the address given above, along with a detailed statement
    Sponsor Protection
    • Provide medical reports, doctor’s statement giving the details of the sponsor and cause of death certificate of the sponsor
    • Medical statements from relations / spouse will not be accepted
    • Inform our service provider immediately giving full details of the incident.
    • Submit all documents to our Service centre at the address given above, along with a detailed statement
    Compassionate Visit
    • Provide Medical reports and certificate from the doctor confirming hospitalization of the insured, reason of hospitalization and duration of hospitalization
    • Doctor’s statement specifically stating the need for an attendant
    • Inform our service provider immediately giving full details of the incident.
    • Submit all documents to our Service centre at the address given above, along with a detailed statement
    Study Interruption
    • Provide Medical reports, statement from the treating doctor and eath certificate as a proof of the reason of study interruption
    • Medical statements from relations or spouse will not be accepted
    • Provide receipts of the university fees paid
    • Inform our service provider immediately giving full details of the incident.
    • Submit all documents to our Service centre at the address given above, along with a detailed statement
  • Claims information

    Information required to initiate a claim

    • Your Contact numbers
    • Policy Number
    • Name of Injured person
    • Date & Time of Loss
    • Location of loss
    • Nature of accident ( if any)
    • Nature of injury / sickness
    • Place & contact details of insured.
  • Helpline numbers

    In case of any requirement for emergency assistance whilst abroad, please contact the toll free helpline numbers given below

    Originating Country Dialed Number
    USA 1 833 742 6673 (ITFS)
    Canada 011+800-99441111
    United Kingdom, Netherlands, Belgium, Italy, Norway, Poland, New Zealand, Portugal, Malaysia, China, Taiwan, Sweden, Austria, Czech Republic, Denmark, France, Hungary, Germany, Spain, Swizterland, South Africa, Argentina, Philippines 00+800-99441111
    Singapore 00+1800-99441111
    Australia 0011+800-99441111
    Greece 86002038017 (ITFS)
    Japan 001-010+800-99441111 and 010+800-99441111
    Hong Kong 001+800-99441111 and 006+800-99441111
    Thailand 001+800-99441111
    Isreal 00+800-99441111 and 014+800-99441111
    In case any country no. is not listed above then you may call (chargeable) +91 22 67347843 and +91 22 67347844
    Claims Tollfree Within India 1 800 209 5522
    Claims Landline +91 22 67347843 and +91 22 67347844
    Claims Fax +91 22 6734 7888
  • Claims department

    Procedure to file the claim documents

    All claim documents as per the document checklist to be sent to the office of our service provider, Europ Assistance India Pvt. Ltd

    Address: Claims Department
    Europ Assistance India, Star Hub Bldg. No 2, 7th Floor, Near ITC Maratha Hotel, Sahar, Andheri (E), Mumbai – 400 059, Maharashtra, India reliance@europ-assistance.in
    • On receipt of the intimation, claim form and document checklist will be sent within 24 hrs.
    • Claim processing within 7 (seven) working days from the receipt of complete claim documents.

    Note: Working days excludes, Saturday/ Sunday and all public holidays.

Customers Testimonials

Reliance Citation

Mr. Arvind Naaz , Chief Marketing Officer - RGICL (Reliance General Insurance Co. Ltd) says NRIOL being a key partner has helped provide a quick, convenient & efficient service through portal to Reliance General Insurance customers.