Reliance student travel insurance

Reliance travel insurance claims procedure

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Reliance Travel Insurance
  • Type of claim Documents required Procedure
    Medical Accident & Sickness Expenses (Outside India)
    • Claim form
    • Doctor’s report
    • Original Admission/discharge card
    • Original Bills/Receipts/Prescription
    • Original X-ray reports/ Pathological/ Investigative reports/Medical records/Consultation Papers
    • Copy of passport/Visa with Entry & exit stamp
    • Pan Card
    • Aadhar Card Copy
    • NEFT form and Cancelled cheque stating insured’s / Claimant Indian Bank account details.
    • Intimate the airline about your loss and lodge complaints
    • Claim Form can be obtained from our Service Center.
    • Fill in the Claim Form and send all documents to our Service centre at the address given below
    Loss of Baggage
    • Claim form
    • Copies of Baggage Tags
    • Copies of Correspondence with the Airline authorities/Others about loss of checked baggage
    • Property Irregularity Report (obtained from Airline)
    • Details/Proof of compensation received from Airlines/Other authorities, if any
    • Copy of passport/Visa with Entry & exit stamp/. /Complete travel itinerary.
    • Pan Card
    • Aadhar Card Copy
    • NEFT form and Cancelled cheque stating insured’s / Claimant Indian Bank account details.
    • Intimate the airline about your loss and lodge complaints
    • Claim Form can be obtained from our Service Center.
    • Fill in the Claim Form and send all documents to our Service centre at the address given below
    Delay of Baggage
    • Claim form,
    • Copies of baggage tags
    • Copies of Correspondence with the Airline authorities certifying about the delay (confirming the date of delivery of the baggage and the actual flight time)
    • Property Irregularity Report (obtained from Airline)
    • Original bills/receipts/invoices pertaining to expenses incurred/purchases made during the delay period.
    • Copy of passport/Visa with Entry & exit stamp/. /Complete travel itinerary.
    • Details of compensation received from airlines, if any.
    • Pan Card
    • Aadhar Card Copy
    • NEFT form and Cancelled cheque stating insured’s / Claimant Indian Bank account details.
    • Obtain confirmation of the delay from the airline
    • Claim Form can be obtained from our Service Center.
    • Fill in the Claim Form and send all documents to our Service centre at the address given below
    Trip Delay/ Cancellation/ interruption/ missed connection
    • Claim Form
    • Please attach confirmation from the airlines, clearly mentioning the scheduled arrival time and the actual arrival time
    • Copies of Correspondence with the Airline authorities certifying about the delay
    • If trip is cancelled or interrupted due to medical reasons then provide medical reports and doctors statement
    • If trip is cancelled or interrupted due to employment reason, then termination letter from the company shall be submitted
    • If due to other insured events, police report confirming the incident shall be submitted
    • In case the cancellation or interruption is owing to the sickness, injury or death of a traveling companion, the original tickets of the insured and the traveling companion indicating travel to the same destination for the same dates needs to be submitted.
    • All the bills / receipts of reasonable additional expenses incurred and / or proof of cancellation charges levied by the carriers shall be submitted.
    • Copy of passport/Visa with Entry & exit stamp/. /Complete travel itinerary.
    • Pan Card & Aadhar Card Copy
    • NEFT form and Cancelled cheque stating insured’s / Claimant Indian Bank account details.
    • Claim Form can be obtained from our Service Center.
    • Fill in the Claim Form and send all documents to our service centre at the address given above.
    Loss of Passport
    • Duly Signed Claim Form stating exact circumstances of the loss
    • Copy of new passport
    • Copy of previous passport (if available)
    • Original bills/invoices of expenses incurred for obtaining a new passport
    • Copy of FIR/ Police Report
    • Pan Card
    • Aadhar Card Copy
    • New passport copy or certificate of travel issued.
    • NEFT form and Cancelled cheque stating insured’s / Claimant Indian Bank account details.
    • File a complaint with the local police
    • Contact with the Indian Embassy, where ever necessary
    • Submit all documents to our Service centre at the address given above.
    Personal Liability
    • Full statement of the facts in writing
    • Witness statements
    • Any other documents relevant to the incident, including Summons, Legal Notice etc.
    • Any other information you would like to share with us.
    • Copy of passport/Visa with Entry & exit stamp/. /Complete travel itinerary. f.Pan Card & Aadhar Card Copy g. NEFT form and Cancelled cheque stating insured’s / Claimant Indian Bank account details.
    • Inform our service provider immediately giving full details of the incident.
    • Do not commit any benefit/compensation or enter into any agreement.
    • Submit all documents to our Service centre at the address given above, along with a detailed statement
    Hijack
    • Full statement of the events in writing
    • Claim Form
    • Airline correspondence (copy of Passenger List etc.)
    • Copy of ticket/ Boarding Pass
    • NEFT form and Cancelled cheque stating insured’s / Claimant Indian Bank account details
    • Claim Form can be obtained from our Service Center.
    • Fill in the Claim Form and send all documents to our Service centre at the address given above
    Accidental Death & Dismemberment
    • Claim form
    • Original Death Certificate,
    • Copy of FIR/Police inquest report/Coroners report
    • Copy of Post Mortem report.
    • Dismemberment Case:
      • Copy of treatment papers along with No. 1 &3 above
      • Pan Card copy
      • Aadhar Card Copy
      • NEFT form and Cancelled cheque stating insured’s / Claimant Indian Bank account details.
    • Collect all documents pertaining to the loss including correspondence with Carrier and send to our Service Centre at the address given below.
    • Claim Form can be obtained from our Service Center.
    Financial Emergency Assistance
    • Date of loss
    • Copy of FIR/ Police Report
    • Pan Card copy
    • Aadhar Card Copy
    • Copy of passport/Visa with Entry & exit stamp/
    • File a complaint with the local police
    • Submit all documents to our Service centre at the address given above, along with a detailed statement
    Bail Bond
    • Provide the court order stipulating the required amount as bail bond
    • Police report
    • File a complaint with the local police
    • Contact with the Indian Embassy, where ever necessary.
    • Submit all documents to our Service centre at the address given above, along with a detailed statement
    Sponsor Protection
    • Provide medical reports, doctor's statement giving the details of the sponsor and cause of death certificate of the sponsor
    • Medical statements from relations / spouse will not be accepted
    • Inform our service provider immediately giving full details of the incident.
    • Submit all documents to our Service centre at the address given above, along with a detailed statement
    Compassionate Visit
    • Full statement of the facts in writing
    • Witness statements
    • Any other documents relevant to the incident, including Summons, Legal Notice etc.
    • Any other information you would like to share with us.
    • Inform our service provider immediately giving full details of the incident.
    • Do not commit any benefit/compensation or enter into any agreement.
    • Submit all documents to our Service centre at the address given above, along with a detailed statement
    Study Interruption
    • Provide Medical reports, statement from the treating doctor and eath certificate as a proof of the reason of study interruption
    • Medical statements from relations or spouse will not be accepted
    • Provide receipts of the university fees paid
    • Inform our service provider immediately giving full details of the incident.
    • Submit all documents to our Service centre at the address given above, along with a detailed statement
  • Reliance travel insurance claim form - Information required to initiate a claim

    • Your Contact numbers
    • Policy Number
    • Name of Injured person
    • Date & Time of Loss
    • Location of loss
    • Nature of accident ( if any)
    • Nature of injury / sickness
    • Place & contact details of insured.
  • Originating Country Dialed Number
    USA 1 833 742 6673 (ITFS)
    Canada 011+800-99441111
    United Kingdom, Netherlands, Belgium, Italy, Norway, Poland, New Zealand, Portugal, Malaysia, China, Taiwan, Sweden, Austria, Czech Republic, Denmark, France, Hungary, Germany, Spain, Swizterland, South Africa, Argentina, Philippines 00+800-99441111
    Singapore 00+1800-99441111
    Australia 0011+800-99441111
    Greece 86002038017 (ITFS)
    Japan 001-010+800-99441111 and 010+800-99441111
    Hong Kong 001+800-99441111 and 006+800-99441111
    Thailand 001+800-99441111
    Isreal 00+800-99441111 and 014+800-99441111
    In case any country no. is not listed above then you may call (chargeable) +91 22 67347843 and +91 22 67347844
    Claims Tollfree Within India 1 800 209 5522
    Claims Landline +91 22 67347843 and +91 22 67347844
    Claims Fax +91 22 6734 7888
  • Procedure to file the claim documents:

    All claim documents as per the document checklist to be sent to the office of our service provider, Europ Assistance India Pvt. Ltd

    Address: Claims Department
    Europ Assistance India Pvt. Ltd.
    C-301, Business Square, Andheri-Kurla Road,
    Chakala,
    Andheri (E),
    Mumbai 400093
    INDIA
    TAT:
    • On receipt of the intimation, claim form and document checklist will be sent within 24 hrs.
    • Claim processing within 7 (seven) working days from the receipt of complete claim documents.

    Note: Working days excludes, Saturday/ Sunday and all public holidays.

Customers Testimonials

Reliance Citation

Mr. Arvind Naaz , Chief Marketing Officer - RGICL (Reliance General Insurance Co. Ltd) says NRIOL being a key partner has helped provide a quick, convenient & efficient service through portal to Reliance General Insurance customers.