Transport in the UK

Transport in the United Kingdom is facilitated with well-developed road, air, rail, and water networks. Bus and coach services will add flexibility to existing public transport options. Bus and coach services will be an attractive option for groups wanting to travel together, families..

UK Railway services provide direct train connections to cities throughout the North of England and Scotland. Taxis and minicabs in UK are specialized in airport taxi transfers and daily taxi journeys. The government of UK offers well developed public transport opportunity to get from one end of the place to the other place.

Public Transport

In the United Kingdom Passenger Transport Executive are local authorities which are responsible for public transport within large urban areas. Bus services outside London are run by private operators or are services subsidised by a Passenger Transport Executive. In England and one in Scotland there are six Passenger Transport Authorities (PTAs). Each PTA has a Passenger Transport Executive, which is responsible for subsidised services in its area. PTE's are also responsible for planning and funding new transport facilities such as light rail systems and new stations. They also give travel information about travel services.

Local authorities may provide some bus services and they must provide bus services to meet the needs of elderly and disabled people. The local authority will normally have a public transport officer responsible for bus services. They also manage and maintain bus interchanges and also plan and arrange necessary bur routes.

Bus services in London are the responsibility of Transport for London (TFL), which gives contracts and licenses to private bus operators. In London the bus services are operated by private operators. London buses are also responsible for bus stations, bus stops and other services.

All coach services in Britain are privately operated. There are number of bus companies such as Arriva, Greenline, Megabus... which provide a comprehensive services in a specific region. There are several bus passes available that give you unlimited travel within a specified area.
Cheap Coach Hire UK is a leading coach rental booking service provider based in London UK. This provides a cheap coach hire in London.

Penalty Fares
Penalty fare is the on spot fare issued to anyone who does not have a valid ticket for their journey. The amount of the penalty, the circumstances in which passengers are and are not liable to a penalty fare, and the way in which appeals are decided, have been consistent across all schemes for some time. However, other aspects of penalty fares schemes are different for different operators.

Penalty fares are charged to passengers by company officials.
  • People who found without a ticket, pass..
  • Travelling to a destination beyond that paid for
  • Misusing pre-paid tickets
  • Without the required photocard travelling at discounted fare.
  • Travelling beyond the conditions at the Company's discretion
If you do not pay the bus penalty fare when asked, you must give your name and address to the official representative of Transport for London (TFL). Refusal to supply these details is a criminal offence and you could be prosecuted. If you want to appeal against being charged a penalty fare - whether you have paid it or not - you have 21 days to do this. TFL then has to show why you should pay and, if you continue to refuse, will have to take proceedings in the county court. If you want to appeal write to Revenue Protection Services.

In London only, you may liable to pay a penalty fare if you travel without a ticket or valid pass. A penalty fare is not a fine but is a fare set at a higher rate than the normal fare.

Complaints about bus services
If you have a complaint about any bus service (for example, unsafe driving, overcharging, late running, unacceptable staff behaviour) you should complain directly to the bus operator. The name and address of the operator must be shown on the vehicle and will also usually be displayed inside. In London, you can complain directly to Transport for London (TFL). In the case of complaint it is helpful to make contact as soon as possible with proof.

Passenger Transport Executives or local authorities and many private operators have charters or codes of practice setting out how complaints are dealt with and what a passenger can expect. They give a better response for all complaints.

If you have complained about a London bus service and are not satisfied to your needs, you should contact the London Transport Users' Committee (LTUC). Complaint polices and its procedures are supported by London buses senior management who regularly review complaints information and ensure that complaints handling is built into the corporate and strategic plans, and covered in annual reports.

If you are travelling outside London and have a general complaint about bus services, for example, about the lack of a service in your area or where a bus stop or shelter is situated, you should contact the local authority or, if you are in an area covered by a Passenger Transport Authority, the Passenger Transport Executive . In London, you should contact Transport for London (TFL) Buses Customer Service Centre. You can complain directly to TFL if your facing problems while travelling.

If you have a complaint about a bus service in Scotland, contact the bus service operator first. If this does not resolve the problem you can take your complaint to the Bus Users Complaints tribunal (BUCT) . BUCT can deal with complaints about service failures, staff behaviour, service provision and fares, and - if your complaint is upheld - can make the bus operator pay compensation. You must complain to BUCT as soon as possible, and no later than 28 days after you've received a final response from the bus operator. If the complaint is outside their remit, BUCT will pass it to a body who can deal with it, such as the Traffic Commissioner, or the Bus Appeals body. You cannot go directly to the Bus Appeals Body with a complaint about bus services in Scotland. You can also complain directly to the Traffic Commissioner for Scotland. The Traffic Commissioner cannot award compensation but can fine a bus operator or withdraw their operator's license.

Complaints about coach services
Anyone who has a complaint about the quality of a coach service should address the complaint to the operator. If you are not satisfied with the way in which the operator has dealt with the complaint you should complain to the Bus Appeals Body (BAB).

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