Insurance queries regarding change of travel dates

Extension of policy
Question
Dear NRIOL insurance desk,
The Visa agency has asked that the date of the policy be valid for 15 days after return from Spain.
Please change the RETURN DATE on my policy to 3rd Nov 2015 instead of 18/10/2015.
Please send me the corrected the policy.
Thanks in advance for your help.

Priya

Answer
Dear Ms.Priya,
Thank you for purchasing us for your TATA AIG travel insurance requirements. As the policy has not yet started, we are able to change in policy duration. There will be change in the preium due to change in duration of the policy. Please transfer the excess premium of Rs.861/- via NEFT as per the bank details emailed to you and send us the screen shot so that we can send you the updated policy.

Thank you,
NRIOL Customer support.
080-4110 1026
Change of date
Question
Hi insurance desk,
As discussed over phone, please change the start date of policy coverage to 10-Sep-2015 instead of 15-Sep-2015 while the return date should be same. Please cancel and reissue the policy in case you are not able to change the start date to 10-sep-2015 in the already issued policy. Please send revised policy asap.
I will pay any extra differential amount for the revised policy.

Regards,
Kishore

Answer
Dear Sir,
Thank you for choosing us for your Religare travel insurance requirements. As there is change in total duration of the policy and the policy has not yet started, we have to cancel and re-issue the policy. You had paid Rs.5,039/- for 87 days.But now as the duration of the policy is 92 days, you have to pay excess premium of Rs.255/- (Rs.5294/- minus Rs.5,039/-). Please transfer the funds to the account details emailed to you and send us the screen shot of payment confirmation so that we can release the policy.

Thank you,
NRIOL Customer support.
080-4110 1026
Change in Travel Dates
Question
Dear NRIOL insurance desk,
Due to certain reasons visa procedure of 3 travellers has been delayed and we expect visa to be delivered in coming week, (possibly tomorrow-Monday). Will it be ok if I inform you the travel start date tomorrow or day after to change the policy starting date? or if it is too late tomorrow then I request you to please postponed the policy starting date from 22 Sept to 27 Sept, I will further keep you informed about the change in plan. Apologies for the late information and hope for the committed co-operation.
Please feel free to ask any questions or information you require.

Thanks and Regards,
Deepesh

Answer
Dear Mr. Deepesh,
Thank you for your email. As the travel start date in the policy is 22 Sept you should inform us the correct travel dates by 21 Sept so that we can do the needful to you.

Thank you,
NRIOL Customer support.
080-4110 1026
Confirming New Travel Dates
Question
Dear insurance desk,
Thank you, I will confirm you the dates by tomorrow.
Also my friend suggest me to avail an upgraded cashless insurance with pre-existing disease covered and no minimum cost to be shoulder by person, please let me know if upgrade is still an option and which scheme do we have for mention cover.

Thanks and Regards,
Deepesh

Answer
Dear Sir,
Thank you for your email,
  • As the policy holders are between 61-70 years, Pre-existing conditions are covered up to $300 in "ASSIT CARD PLAN"
  • Outpatient and inpatient medical expenses are completely cashless after deductible of $100 in "ASSIT CARD PLAN"

You can get free quotes, benefit details and purchase the policy at our secure online facility at
Bajaj Allianz Assist Card Insurance

Thank you,
NRIOL Customer support.
080-4110 1026
Buying Assist Card Insurance for new travel dates
Question
Dear Team,
Thank you, I will check the details on assist card and revert back soon.
Travel dates are confirmed and are from 29 th Sept to 17 th Nov. Please make the changes accordingly.

Thanks and regards,
Deepesh

Answer
Dear Sir,
As per your email and phone call, we have endorsed the travel dates in all the 3 policies. We have sent the endorsed policies to your email.
Thank you for providing us an opportunity to be of service to you

Thank you,
NRIOL Customer support.
080-4110 1026
Extension of Policy duration
Question
Dear NRIOL desk,
I have got an email that I can extend my TATA AIG policy, presently located in Canada. I wanted to know where do I input my current policy number on the application form.
Thanks
Sunita

Answer
Dear Ms. Sunita,
Thank you for choosing us for your TATA AIG travel insurance requirements. As you filled the renewal form and you have got an approval you can renew your policy being in Canada. We will issue a new policy with the new policy number. The new policy will work as an extension of the existing policy. In case of any claim arises in the renewal policy, then your claims will be settled as per agreed terms and conditions of the policy. Kindly note that any claims after expiry of the initial policy till you buy the new policy will not be accepted, however claims after you purchase the policy will be covered.
TATA AIG Logo
You can get free quotes and buy the policy online at
TATA AIG Travel Insurance

Thank you,
NRIOL Customer support.
080-4110 1026
Refund of premium on change of travel dates
Question
Dear NRIOL team,
May I change the dates of insurance policies once I buy the ticket ? Can I get the remaining money back when I reduce the number of days of travel ?

Thanks
Mohit

Answer
Dear Mr.Mohit,
Thank you for contacting NRIOL for your travel insurance requirements. If your travel dates are not yet confirmed but you need to purchase insurance immediately for applying for the visa, then you can buy the insurance using the tentative travel dates. However once your travel dates are confirmed and if there is a change in travel dates, we can do the needful and change the insurance coverage dates, provided the changes are made before the start of the insurance coverage period. It the total coverage duration is reduced, then you will get a refund from the excess premium after deducting the policy premium and the cancellation charge. If there is a increase in the total duration of travel then you have to pay the additional premium for the additional days of insurance cover.
You can get free quotes and buy the policy online at:
Bajaj Allianz Travel Insurance

Thank you,
NRIOL Customer support.
080-4110 1026
Change of End Date
Question
Dear Insurance team,
I am holding a TATA AIG policy and I want some changes in the policy. Please can you amend the policy end date as 25-nov-2015. In the policy it is showing as 24-nov-2015.

Thanks in advance,
Gaurav

Answer
Dear Mr. Gaurav,
Thank you for choosing NRIOL for your TATA AIG travel insurance requirements. As the policy has not yet commenced, the premium remains the same even though there is an increase in the policy coverage duration One day. We will amend the policy as per your request and send it to you at the earliest.

Thank you,
NRIOL Customer support.
080-4110 1026
Extension of Reliance travel insurance policy
Question
Dear NRIOL insurance desk,
I have taken a Reliance travel medical insurance when I was traveling overseas for 6 months. Due to some reason my stay has been extended and my insurance cover is expiring this month. Can you please guide me to renew my insurance for another 4 months.

Thanks
Shiva

Answer
Dear Shiva,
Thank you for contacting NRIOL for your Reliance travel insurance renewal.


Please fill the online extension form. The online extension form is available at:
Reliance Travel Insurance Extension
In case the applicant has made claims on the policy, then please provide details of the claims while filling the online application form. We will use the details to get approval from the head office to allow renewal of the policy.
Please note that the sum total number of days covered under the first policy and the subsequent extensions should not exceed 360 days. Please also note that the policy has to be extended before it expires.
The current policy has to be extended before it expires.

Thank you,
NRIOL Customer support.
080-4110 1026
Payment for extension of policy
Question
Dear NRIOL team,
I would like to extend my fathers TATA AIG Travel Guard Senior citizen policy for 52 days. His policy number is JS19XXX and is valid till 21/08/2015. I have submitted the extension proposal form online. Please let me know how do I make the payment for extension.

Thanks in advance.
Grover

Answer
Dear Mr.Grover,
Thank you for filling the online renewal form for your father. We have forwarded your renewal request to the head office for approval. Once we get an approval from the head office, we will send you the webpage where you can renew the policy online using your credit card / debit card. Once you complete the purchase we will issue a new policy and this new policy will work as an extension of the existing policy.
Kindly note that claims from after expiry of the initial policy to till you purchase the new policy will not be accepted, however claims after you purchase the policy will be covered.

Thank you,
NRIOL Customer support.
080-4110 1026
Correction of traveler's date of birth
Question
Hello,
I have just taken an TATA AIG overseas travel insurance for my mother and the date of birth is being wrongly indicated in the policy. Can this be corrected immediately.
Her date of birth needs to be changed from 1-Jan-1950 to 15-Jan-1950.
Schedule Number: PE51XXXX
Insurance Plan: Travel Guard Silver
Please confirm.

Thanks,
Akash

Answer
Dear Akash,
Thank you for choosing NRIOL for your TATA AIG travel insurance requirements. As per your request we have endorsed the policy with the correct date of birth. The endorsed policy has been sent to you a short while ago.

Thank you,
NRIOL Customer support.
080-4110 1026
Correction to the travel dates requested by customer
Question
Hi,
Please disregard the previous request as there was an inadvertent error in mentioning the dates.
With reference to my telephonic conversation with your customer support team, I would like to inform that my new travel dates are 23rd June 2015 to 28th August 2015. ( i.e. 23/06/2015 to 28/08/2015 ).
I request you to modify my travel insurance accordingly as per the new dates.
We got the travel insurance done for 4 of us, myself and 3 of my family members. The same changes are required in their travel insurance as well. Mrs.Manjubala Thakur is my mother.
Kindly, do the needful and inform if anything else is required from my side.
Regards
Manju

Answer
Dear Sir,
As per your email, we have endorsed the travel dates in all the 4 policies. We have emailed the endorsed soft copy of the travel policy to your email address.
Do feel free to contact us at +91-80-41101026 if you have any questions.
Thanking you for providing us an opportunity to be of service to you.

Thank you,
NRIOL Customer support.
080-4110 1026
Change of travel dates
Question
Hi,
The travel dates for my parents have changed again to 18th June instead of 9th June.
Kindly reissue the Reliance Travel policy for them with start date as 17th June (+ 90 days ahead of that).
Best Regards,
Ramakant

Answer
Dear Sir,
Thank you for choosing NRIOL for your Reliance travel medical insurance. As per your email request, we have endorsed the travel dates accordingly. Now the endorsed policy starts from 17th June with a total duration of 90 days.

Thank you,
NRIOL Customer support.
080-4110 1026
Change of travel arrangements
Question
Hi, We(Krishna & Lakshmi) are planning to change our travel arrangements.
I am here requesting to change/endorse the Policy/Schedule effective date from: 15-05-15 to 28-05-15
Please ensure that the revised schedule still covers us for 180 days.

Regards
Krishna

Answer
Dear Sir,
Thank you for choosing NRIOL for your TATA AIG travel medical insurance. As per your email request, we have Changed the travel dates accordingly for policy numbers. Now the endorsed policy starts from 15-May-2015 to 28-May-2015 for a duration of 180 days.

Thank you,
NRIOL Customer support.
080-4110 1026
Change in the start date of the policy
Question
Dear Sir,
With reference to policy, purchased by me on 19th March, I would like to request a change in the start date of the policy.
The start date mentioned in the form is 1st May, 2015.
Please change the start date to 29th April, 2015.
This is the only change requested. Please expedite this process as my Visa application is to be sent tomorrow. Apologies for the inconvenience but request your quick assistance. Please let me know if more details are needed.

Thanks and Regards
Sharan

Answer
Dear Madam,
Thank you for choosing NRIOL for your Bajaj Allianz travel medical insurance. As per your email request, we have preponed the policy start date from 1st May 2015 to 29th April 2015

Thank you,
NRIOL Customer support.
080-4110 1026
Correction on the DOB of the policy
Question
Dear Sir/Madam,
It is regarding the a correction on the date of birth on the policy. Could you please change it from 01.03.1944 to 01/01/1944.
Kind regards,
Annakutty

Answer
Dear Sir,
As per your email. We have endorsed the traveler date of birth in the policy from 01.03.1944 to 01/01/1944. We have sent a endorsed policy copy to your email. Please check.

Thank you,
NRIOL Customer support.
080-4110 1026
Travel policy for individual members
Question
Hello Sir,
As per our telephonic conversation herewith we are sending you details of travel date
The given details of all members written in application form are correct but we need policy from 10-May-2014 to 09-June-2014 respectively.
We need three different policy for individual members.
So please find this confirmation mail we will send you cheque by courier
If you need any other information please contact me.

Thanks
Ankit

Answer
Dear sir,
Thank you for choosing NRIOL for your Bajaj Allianz travel medical insurance. Please find the policy copies of the 3 travelers attached with this email.
As agreed in the conversation please mail us a cheque/DD payable to "Bajaj Allianz general insurance company limited" for Rs.5238/-
The payment mailing address is:
NRI Online Pvt Ltd.
485, 14th Main,
3rd Block,
Koramangla
Bangalore 560034
India

Thank you,
NRIOL Customer support.
080-4110 1026
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