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Critical Care Insurance - Claim Process


  • In order to make a claim, make an immediate notice in writing to the Company
    Critical Illness Claim: Intimate ICICI Lombard within 30 days from the date of diagnosis of the concerned illness/surgical procedure
    Personal Accident Claim: Intimate ICICI Lombard within 7 days from the date of occurrence of the accident/ injury
  • Submit all reasonable documents - information, assistance and proofs in connection with any claim within 30 days from the occurrence of the event.
  • In case of a claim, you can call our 24X7 call centres, alternatively email us at insuranceonline@icicilombard.com

24x7 Call Centres


Location Phone Location Phone
Lucknow 09935147877 Calcutta 983137 7877
Cochin 09895477877 Indore 0731-402 7877
Pune 09890017877 Rajasthan 9829796547
Mumbai 022-28307711 Maharashtra 989001 7877
Hyderabad 040-23128511 M. P. 989304 7877
Delhi 0981817 7877 Tamil Nadu 989447 7877
Bangalore 080-4118 7464 Kerala 989547 7877
Chandigarh 0172-505 5707 Gujarat 989827 7877
Chennai 044-4201 7877 Andhra Pradesh 984957 7877
Ahmedabad 079-66309877 Karnataka 984557 7877
Coimbatore 0422-438 7877  

You may also write to the following address to make a claim:
ICICI Lombard General Insurance Co. Ltd.
2nd Floor, Zenith House, Keshavrao Khadye Marg,
Opp. Race Course, Mahalaxmi,
Mumbai - 400 034.