I did my family travel insurance for Swiss through online but latter I realized the dates are not matching as per my Visa application . I was really worried and called helpdesk on early morning of Swiss time at 4 AM to extend the travel insurance . I was thinking it may take longer time for the changes and I was in tense because of my visa appointment in next 2 days .
The extension was done so smoothly and I did my payment transfer to the given bank account .
It was a wonderful experience on my transaction , infact the portal also very user friendly for making online insurance . I opted online purchase of travel insurance because my visa agent was claiming almost double the amount than online price.
Thank you very much for all your great support and help.